Re my dispute with Argos, well thanks to a lovely lady called Lynette Adams I am sorted.
I thought I would give them one more call this morning before my visit tomorrow which, for all my front, I was not looking forward to.
I simply said to the first human I spoke to that I wanted to follow up a letter of complaint and didn't know who to ring. I was IMMEDIATELY put through to the director's office and spoke to said lovely lady.
I explained everything and she agreed that, despite the 30 day money back guarantee having run out, two months was not a reasonable time for the vacuum to have become unfit for purpose and that I, the customer, was right. We came to an agreement that I did not want a replacement and would like to be refunded. She asked for a copy of the email I originally sent plus my reciept details saying she would contact the store and get back to me later today.
After having sent her the email I had second thoughts about asking for vouchers and said I would prefer a cash refund.
I received an email about two hours after my call to say the store would be expecting me tomorrow and that a refund of how we paid, by card, would not be a problem but to let her know if there was an issue.
HA - GET IN!!
The image at the top of my post is something Martin Lewis advocates on his Money Saving Expert website so I have him to thank for helping me in my quest.
Chuffed to bits and it goes to show it really does pay to stand your ground.
Question.
Would you think that when a vacuum cleaner is not fit for purpose less than two months after purchase a store should quibble about it being returned and a refund or replacement provided?
I am having a bit of a thing with Argos. We bought a new vacuum in October and in December the upright tube part did not fit into its housing properly and the part you wind the flex around had broken. It also lost suction. I didn't have my receipt but got the transaction details from customer service at a later date.
On taking it back to the shop in Aber we had our bank statement, no receipt details at that point, I had looked at Martin Lewis about our rights and I went armed with information. The staff could not find the item we had bought and paid for in the catalogue or a catalogue number on their system. I feel we were given a substitute item and it was briefly mentioned that it could be a replacement item therefore that would be mis selling. The manager told Jon that the statement didn't necessarily mean we had bought that item, suggested we try and mend it ourselves and that he would have not complained if he had a vacuum which gave up the ghost after two months! When you buy an item the contract is with the shop not the manufacturer.
I have called, hhhh!, written and emailed. I emailed again today and it has not bounced back, which previous ones have done so I live in hope.
Jon is loathe to return to the shop as the manager was so rude to him, but as we have the transaction details I was advised to try again with them. The shop said they could not trace any transaction but I was told on the phone that they can!
I'm not letting this one go. We have spent a lot of money with them since the boys were small but this has really put me off, especially when I see on forums etc. how badly other customers have been treated re their complaints.
Anybody with similar experiences with Argos?
